Wednesday, January 6, 2010


Looks like a big Scandinavian word, doesn't it? Sadly, it is not.

It's the sound made by Air Canada as they munch down on your credit card. The same tickets they sold me 8 weeks ago for $1,600 are now on for $950. When I called to ask for a credit they told me in no uncertain terms to 'go pound sand'. This after the mandatory 25 minutes on hold listening to elevator music.

I just wrote them a lengthy response to their customer service rep's suggestion. I'll post when I get their reply. I'm not holding my breath.

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